Frequently Asked Questions

This Agreement was last modified on 26th April 2024

Shipping Information

What Shipping Methods Are Available?

We offer various shipping methods to accommodate different needs. For domestic shipments within the UAE and occasionally to Oman, KSA, and Bahrain, we rely on road transport. International shipments are primarily handled through air for timely delivery and efficiency. Additionally, for bulk or specific requirements, sea is available. Our diverse shipping options ensure flexibility and reliability, catering to both local and global destinations.

How Long Will it Take To Get My Package?

The delivery time for your package varies depending on the destination. Typically, international shipments take between 6 to 8 days for completion under normal circumstances. Domestic deliveries are fulfilled within a shorter timeframe, usually ranging from 1 to 2 days. However, factors like customs clearance and unforeseen delays may affect the delivery schedule. Rest assured, we strive to expedite the process and ensure timely delivery of your package, keeping you informed throughout the shipping journey.

How Do I Track My Order?

To track your order, visit the link Track Your Order and enter your tracking number. Alternatively, you can reach us directly via phone at +971 521 21 4898 for live updates on your shipment. Our website provides a convenient and transparent tracking process, ensuring you stay informed about the status of your order every step of the way. Feel free to contact us anytime for assistance or further information regarding your delivery.

Do I Need A Account To Place Order?

No, having an account is not mandatory to place an order. However, we highly recommend creating an account for a more streamlined experience. With an account, you can easily track your orders and access exclusive offers in the future. While it’s not required, having an account enhances your overall shopping experience by providing convenience and benefits. Should you choose not to create an account, you can still proceed with placing your order as a guest. We aim to provide flexibility to suit your preferences while ensuring a seamless shopping journey.

Which shipping carriers are you associated with?

We are associated with leading shipping carriers to fulfill our customers’ needs. Our primary partners include FedEx and Aramex renowned for their reliable and efficient services. By collaborating with these carriers, we ensure swift and secure delivery of your shipments, both domestically and internationally.

How should I contact you if I have any queries?

Feel free to reach out to us anytime with any queries regarding your shipment or to inquire about the best deals on our products. You can contact us via email at [email protected] or give us a call at +971 521 21 4898. Our dedicated customer service team is here to assist you promptly and ensure your concerns are addressed effectively. Whether you need assistance with tracking your order or have questions about our products, we’re available to provide support and guidance to enhance your experience with us.